Computer Support Specialist
Competency-based
ONET: 15-1232.00
1
Years
27
Skills
168h
Related instructions
Classroom instruction topics
- Overview of this course
- CompTIA IT Fundamentals OR Ed2go
- Why you've been unsuccessful with angry customers
- Foundations of communication
- Advance Your Skills as an IT Help Desk Specialist
- What is customer value?
- Overview on maximizing value and avoiding common pitfalls
- Customer success management fundamentals
- Develop Your Communication Skills and Interpersonal Influence
- Develop Your Customer Service Skills
- Ringorang
- Build your Cloud Computing Skills
- The challenges of coaching virtually
- Prepare for the CompTIA IT Fundamentals+ (ITF+) (FC0-U61) Exam
- Set yourself up for success with good customer service
- Components of authentic communication
- Digital Transformation in Practice: Virtual Collaboration Tools
On-the-job training
- Provide technical support for software maintenance or use.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor computer system performance to ensure proper operation.
- Oversee the daily performance of computer systems.
- Read documents to gather technical information.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Demonstrates exceptional proficiency at following and establishing processes
- Collaborate with others to resolve information technology issues.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Resolve computer software problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Install computer hardware.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Set up equipment for use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
- Teach others to use computer equipment or hardware or software.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Train others in computer interface or software use.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Test software performance.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Modify software programs to improve performance.
- Modify and customize commercial programs for internal needs.
- Test computer hardware performance.
- Inspect equipment and read order sheets to prepare for users.
- Document operational activities.
- Maintain records of data communication transactions, problems and remedial actions taken, or installation activities.
- Install computer software.
- Recommend, Install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain computer hardware.
- Recommend, Install, and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Evaluate utility of software or hardware technologies.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Provide recommendations to others about computer hardware.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Recommend changes to improve computer or information systems.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Collaborate with others to determine design specifications or details.
- Confer with staff, users, and management to establish requirements for new systems or modifications.
- Conduct research to gain information about products or processes.
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
- Update knowledge about emerging industry or technology trends.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software
- Facilitates Customer Satisfaction
- Develop a trusted advisor relationship with customer such that all activities and communications are closely aligned with the customer's business case and strategy.
- Communication Skills
- Understand the importance of and demonstrate verbal, written, and non-verbal/body language, abilities and employ active listening, persuasion, and influencing skills.
- Frame communication with respect to diversity of learning styles, varied individual communication abilities, and cultural difference
- Professionalism
- Understand ethics in the workplace and best team building practices to build mutual trust.
- Problem Solving
- Master the best ways to recover from an issue on the job. Understand disaster recovery procedures, questioning, creative problem solving, and support processes.
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Made in the USA.