Cabrillo College

On-the-job Training

• Occupational Skills
  • Assists in monitoring server use, efficacy of data back-up and storage systems and integrity of redundant systems or technologies
  • Assists in setting up, configuring and managing servers, including data and storage
  • Connects devices to networks physically and using remote access technology
  • Contacts outside vendors or vendor-supported help desk to solve difficult problems or procure software patches
  • Demonstrates ability to use basic software, including set-up of preferred default settings, instructs other users on the basic features of standard software packages, and identifies and remedies typical faults in relevant software packages
  • Establishes and sets access levels and permissions based on employees’ job roles and company policies
  • Establishes secure external connections to network or desktops using secure remote access technology
  • Identifies situations in which the fault must be escalated to a higher-level technology support individual, including an outside vendor
  • Installs and maintains wired and wireless networks
  • Installs network security software and devices and monitors system for signs of hacking, intrusion or viruses
  • Installs printers on networks or individual devices
  • Installs software on network or individual users’ computers, laptops or devices and sets up appropriate access controls or authorities
  • Installs, launches, operates and troubleshoots software designed to facilitate presentations, web-based conferencing and audio conferencing
  • Maintains and manages software licenses
  • Prioritizes “tickets” or requests for help based on business need, staff hierarchy or urgency of problems
  • Provides support to users during meetings, conferences or webinars
  • Removes users from network, archives data and files, removes workstations and disables devices for users exiting the organization or prohibited from using IT resources
  • Sets up and links audiovisual equipment, including projectors, screens, laptops, cameras and related devices
  • Sets up desktop, laptop and other devices for employees
  • Sets up user accounts or voice technologies or systems, including voicemail
  • Sets up user identification parameters on servers
  • Sets up, schedules and manages web-based or video conferences
  • Sets-up email account for users and establishes storage limits and backup parameters
  • Sets-up network map, employee folders and centralized data repositories
  • Sets-up user identifications and passwords and implements polices regarding passwords and user/administrator permissions
  • Tests equipment and software prior to use to ensure sound and video quality is acceptable
  • Tests resiliency of security devices or software and monitors bandwidth utilization
  • Uses FAQ’s or other job aids to troubleshoot hardware or software faults
  • Uses logic to discover source of faults and recommends appropriate solutions