CityLab Professional

On-the-job Training

• Basics of Project Management
  • Demonstrate knowledge of the properties of a project.
  • Demonstrate knowledge of project roles and responsibilities.
  • Demonstrate knowledge of standard project phases.
  • Demonstrate knowledge of basic cost control models for projects.
  • Demonstrate knowledge of organizational structures for project teams.
  • Demonstrate skills required to execute and develop project schedules.
  • Demonstrate knowledge of basic Agile project management methodologies.
  • Demonstrate knowledge of resource management (including human resources).
• Managing Project Constraints
  • Demonstrate skills required to predict the impact of constraint variables and other influences throughout the project lifecycle.
  • Demonstrate knowledge of risk strategies and risk management activities.
• Communication and Change Movement
  • Demonstrate skills required to use the appropriate communication method in a given situation.
  • Demonstrate knowledge of factors that can influence one’s choice of communication strategy.
  • Demonstrate knowledge of project events that would trigger communication to stakeholders and determine the target audience and rationale.
  • Demonstrate skills required to use change-control processes within the context of a project.
  • Demonstrate knowledge of types of organizational change like mergers/acquisitions, internal restructuring, relocation and outsourcing.
• Project Tools and Documentation
  • Demonstrate knowledge of various project management tools.
  • Demonstrate skills required to analyze project-centric documentation.
  • Demonstrate knowledge of partner- or vendor-centric documents and their purpose.
• General IT Terminology and Concepts
  • Demonstrate knowledge of notational systems.
  • Demonstrate knowledge of basic data types.
  • Demonstrate knowledge of computing and processing basics.
  • Demonstrate knowledge related to the importance of data and information.
  • Demonstrate knowledge of units of measure in IT.
  • Demonstrate knowledge of a troubleshooting methodology.
• Computing Infrastructure
  • Demonstrate knowledge of input and output interfaces.
  • Demonstrate skills required to install and deploy peripheral devices for common computing devices.
  • Demonstrate knowledge of internal computing components.
  • Demonstrate knowledge related to types of internet service.
  • Demonstrate knowledge of types of storage.
  • Demonstrate knowledge of computing devices.
  • Demonstrate knowledge related to the basics of networking concepts.
  • Demonstrate skills required to deploy, secure and maintain a basic wireless network.
• Software and Applications
  • Demonstrate knowledge related to the purpose of operating systems.
  • Demonstrate knowledge related to modules of an operating system.
  • Demonstrate knowledge of the purpose of software.
  • Demonstrate knowledge related to methods of application delivery models.
  • Demonstrate skills required to use web browsers.
  • Demonstrate knowledge of general application concepts.
• Software Development and Database Basics
  • Demonstrate knowledge of programming languages.
  • Demonstrate knowledge of general programming concepts.
  • Demonstrate knowledge of the purpose of databases.
  • Demonstrate knowledge of database structures.
  • Demonstrate knowledge of database interface methods.
• Security
  • Demonstrate knowledge related to the importance of confidentiality, integrity and availability.
  • Demonstrate knowledge of device security methods.
  • Demonstrate knowledge of security concepts related to behavior.
  • Demonstrate knowledge of authentication, authorization, accounting and non-repudiation.
  • Demonstrate knowledge of best practices for password use.
  • Demonstrate knowledge of encryption use cases.
  • Demonstrate knowledge of business continuity.
• Business Acumen
  • Demonstrate a basic understanding of the employer’s corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
  • Demonstrate a basic knowledge of the employer’s brand messaging, its value proposition in the marketplace, and key success metrics.
• Employability Skills
  • Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (e.g., in-person, over telephone, email, and chat).
  • Demonstrate ability to manage stress and other emotions in the workplace to reduce conflict, foster collaboration, and promote wellness.
  • Demonstrate skills required to take and give productive critical feedback.
  • Demonstrate skills required to problem-solve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
  • Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming.
  • Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure.
  • Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
  • Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace.
  • Demonstrate skills required to collaborate effectively with team members from across the organization.
  • Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers.
  • Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines with situational awareness.
  • Demonstrate ability to adapt to changing organizational landscape.