Cyber Security Support Technician
Competency-based
ONET: 15-1122.00
2
Years
81
Skills
440h
Related instructions
Classroom instruction topics
- Cybersecurity Core Technical - Infrastructure
- Cybersecurity Core Technical - Core
- Cybersecurity Professional PenTester - Cybersecurity Analysis
- Cybersecurity Professional PenTester - Scripting Foundations
- Cybersecurity Professional PenTester - Pentesting and Exploitation
- Cybersecurity Core Technical - Information Security
On-the-job training
- Assists in developing security policies and protocols; assists in enforcing company compliance with network security policies and protocols
- Basic - Locates (in Intranet, employee handbook or security protocols) organizational policies intended to maintain security and minimize risk and explains their use
- Advanced - Provides guidance to employees on how to access networks, set passwords, reduce security threats and provide defensive measures associated with searches, software downloads, email, Internet, add-ons, software coding and transferred files
- Basic - Ensures that password characteristics are explained and enforced and that updates are required and enforced based on appropriate time intervals
- Intermediate - Explains company or organization's policies regarding the storage, use and transfer of sensitive data, including intellectual property and personally identifiable information. Identifies data life cycle, data storage facilities, technologie
- Advanced - Assigns individuals to the appropriate permission or access level to control access to certain web IP addresses, information and the ability to download programs and transfer data to various locations
- Intermediate - Assists employees in the use of technologies that restrict or allow for remote access to the organization's information technology network
- Advanced - Develops security compliance policies and protocols for external services (i.e. Cloud service providers, software services, external data centers)
- Advanced - Complies with incident response and handling methodologies
- Intermediate - Articulates the business need or mission of the organization as it pertains to the use of IT systems and the storage of sensitive data
- Provides technical support to users or customers
- Basic - Manages inventory of IT resources
- Intermediate - Diagnoses and resolves customer-reported system incidents
- Basic - Installs and configures hardware, software and peripheral equipment for system users
- Basic - Monitors client-level computer system performance
- Basic - Tests computer system performance
- Basic - Troubleshoots system hardware and software
- Intermediate - Administers accounts, network rights, and access to systems and equipment
- Advanced - Implements security measures for uses in system and ensures that system designs incorporate security configuration guidelines
- Installs, configures, tests, operates, maintains and manages networks and their firewalls including hardware and software that permit sharing and transmission of information
- Intermediate - Collaborates with system developers and users to assist in the selection of appropriate design solutions to ensure the compatibility of system components
- Advanced - Installs, replaces, configures and optimizes network hubs, routers and switches
- Intermediate - Assists in network backup and recovery procedures
- Basic - Diagnoses network connectivity problems
- Advanced - Modifies network infrastructure to serve new purposes or improve workflow
- Intermediate - Integrates new systems into existing network architecture
- Intermediate - Patches network vulnerabilities to ensure information is safeguarded against outside parties
- Basic - Repairs network connectivity problems
- Basic - Tests and maintains network infrastructure including software and hardware devices
- Intermediate - Establishes adequate access controls based on principles of least privilege and need-to- know
- Basic - Implements security measures for users in system and ensures that system designs incorporate security configuration guidelines
- Installs, configures, troubleshoots and maintains server configurations to ensure their confidentiality, integrity and availability; also manages accounts, firewalls, configuration, patch and vulnerability management. Is responsible for access control, se
- Intermediate - Checks system hardware availability, functionality, integrity and efficiency
- Basic - Conducts functional and connectivity testing to ensure continuing operability
- Basic - Conducts periodic server maintenance including cleaning (physically and electronically), disk checks, system configuration and monitoring, data downloads, backups and testing
- Advanced - Assists in the development of group policies and access control lists to ensure compatibility with organizational standards, business rules and needs
- Intermediate - Documents compliance with or changes to system administration standard operating procedures
- Intermediate - Installs server fixes, updates and enhancements
- Intermediate - Maintains baseline system security according to organizational policies
- Basic - Manages accounts, network rights and access to systems and equipment
- Intermediate - Monitors and maintains server configuration
- Basic - Supports network components
- Basic - Diagnoses faulty system/server hardware; seeks appropriate support or assistance to perform server repairs
- Intermediate - Verifies data redundancy and system recovery procedures
- Intermediate - Assists in the coordination or installation of new or modified hardware, operating systems and other baseline software
- Intermediate - Provides ongoing optimization and problem-solving support
- Basic - Resolves hardware/software interface and interoperability problems
- Advanced - Establishes adequate access controls based on principles of least privilege, role based access controls (RBAC) and need- to-know
- Configures tools and technologies to detect, mitigate and prevent potential threats
- Intermediate - Installs and maintains cyber security detection, monitoring and threat management software
- Intermediate - Coordinates with network administrators to administer the updating of rules and signatures for intrusion/detection protection systems, anti-virus and network black and white list
- Intermediate - Manages IP addresses based on current threat environment
- Basic - Ensures application of security patches for commercial products integrated into system design
- Assesses and mitigates system network, business continuity and related security risks and vulnerabilities
- Intermediate - Applies security policies to meet security objectives of the system
- Intermediate - Performs system administration to ensure current defense applications are in place, including on Virtual Private Network devices
- Basic - Ensures that data back up and restoration systems are functional and consistent with company's document retention policy and business continuity needs
- Advanced - Identifies potential conflicts with implementation of any computer network defense tools. Performs tool signature testing and optimization
- Advanced - Installs, manages and updates intrusion detection system
- Advanced - Performs technical and non-technical risk and vulnerability assessments of relevant technology focus areas
- Intermediate - Conducts authorized penetration testing (Wi- Fi, network perimeter, application security, cloud, mobile devices) and assesses results
- Intermediate -Documents systems security operations and maintenance activities
- Advanced - Communicates potential risks or vulnerabilities to manager. Collaborates with others to recommend vulnerability corrections
- Advanced - Identifies information technology security program implications of new technologies or technology upgrades
- Reviews network utilization data to identify unusual patterns, suspicious activity or signs of potential threats
- Basic - Identifies organizational trends with regard to the security posture of systems; identifies unusual patterns or activities
- Advanced - Characterizes and analyzes network traffic to identify anomalous activity and potential threats; performs computer network defense trend analysis and reporting
- Advanced - Receives and analyzes network alerts from various sources within the enterprise and determines possible causes of such alerts
- Advanced - Runs tests to detect real or potential threats, viruses, malware, etc.
- Intermediate - Assists in researching cost-effective security controls to mitigate risks
- Advanced - Helps perform damage assessments in the event of an attack
- Advanced - Monitors network data to identify unusual activity, trends, unauthorized devices or other potential vulnerabilities
- Intermediate - Documents and escalates incidents that may cause immediate or long-term impact to the environment
- Advanced - Provides timely detection, identification and alerts of possible attacks and intrusions, anomalous activities, and distinguish these incidents and events from normal baseline activities
- Advanced - Uses network monitoring tools to capture and analyze network traffic associated with malicious activity
- Advanced - Performs intrusion analysis
- Intermediate - Sets containment blockers to align with company policy regarding computer use and web access
- Responds to cyber intrusions and attacks and provides defensive strategies
- Advanced - Assists in the development of appropriate courses of action in response to identified anomalous network activity
- Advanced - Triages systems operations impact: malware, worms, man-in-the-middle attack, denial of service, rootkits, keystroke loggers, SQL injection and cross-site scripting
- Advanced - Reconstructs a malicious attack or activity based on network traffic
- Advanced - Correlates incident data to identify specific vulnerabilities and make recommendations that enable expeditious remediation
- Advanced - Monitors external data sources to maintain currency of Computer Network Defense threat condition and determines which security issues may have an impact on the enterprise. Performs file signature analysis
- Advanced - Performs analysis of log files from a variety of sources to identify threats to network security; performs file signature analysis
- Advanced - Performs computer network defense incident triage to include determining scope, urgency and potential impact; identifies the specific vulnerability; provides training recommendations; and makes recommendations that enable expeditious remediatio
- Advanced - Receives and analyzes network alerts from various sources within the enterprise and determines possible causes of such alerts
- Intermediate - Tracks and documents computer network defense incidents from initial detection through final resolution
- Advanced - Collects intrusion artifacts and uses discovered data to enable mitigation of potential computer network defense (CND) incidents
- Basic - Performs virus scanning on digital media
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