Sales / Customer Service
Hour-based
ONET: 49-9031.02
3
Years
552h
Related instructions
6000h
On-the-job training
Classroom instruction topics
- Project Management Fundamentals
- Excel Intermediate
- Effective Selling
- Small Business Marketing on a shoestring
- Fundamentals of Supervision and Management
- Purchasing Fundamentals
- Effective Business Writing
- Managing Customer Service
- Keys to Effective Communication
- Accounting Fundamentals I
- Accounting Fundamentals II
- E & L Customer Processes and Procedures
- E & L Product Information
On-the-job training
- Contact regular and prospective customers to demonstrate products, explain product features, and solicit orders.
- Recommend products to customers, based on customers' needs and interests.
- Answer customers' questions about products, prices, availability, product uses, and credit terms.
- Estimate or quote prices, credit or contract terms, warranties, and delivery dates.
- Consult with clients after sales or contract signings to resolve problems and to provide ongoing support.
- Provide customers with product samples and catalog
- Identify prospective customers by using business directories, following leads from existing clients, participating in organizations and clubs, and attending trade shows and conferences.
- Prepare drawings, estimates, and bids that meet specific customer needs.
- Monitor market conditions, product innovations, and competitors' products, prices, and sales.
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records, and filing expense account reports.
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Made in the USA.