Supervisory Certificate Program and/or Leadership & Management Certificate Program
Global Trade Logistics Internal Quality & Processes
On-the-job Training
Fundamentals of the Organization
Demonstrates knowledge of the structure of Global Trade Logistics
Understands and can discuss the roles between the different business lines of Global Trade Logistics
Understands the roles and structure of customers and stakeholders that interact with Global Trade Logistics
Understands the role of the Board of Directors/Leadership with Global Trade Logistics
Attends Company Informational meetings on a basis designated by immediate supervisor
Understands the role of each Business Services Group within Global Trade Logistics and can summarize how they support each other
Business Acumen
Adheres to Global Trade Logistics financial and budgetary rules and procedures.
Demonstrates a comprehensive understanding of departments and company’s business, customers, and processes.
Demonstrates an awareness that decisions must be made based on evidence rather than on gut-checks or intuition alone.
Displays a willingness and curiosity to learn the business fundamentals of Global Trade Logistics
Demonstrates ability to create, read, interpret, and use budgets and projections to execute financially related activities.
Makes timely, informed decisions that account for facts, objectives, and risks even with difficult issues and can explain the decision-making rationale.
Works with other departments and leadership to generate and manage financial allocations in support of department’s priorities after having analyzed their impact on the Company and with a demonstrable awareness of the opportunity costs.
Leadership
Understands the importance of job duties and expectations within their department
Aware of the importance of their role within their department and the Company organization.
Realizes that their actions and the quality of their work has an impact on their department and the organization.
Recognizes the importance of development in a professional workplace.
Fully understands job duties and expectations of subordinates in their department and gives input to ensure alignment with the department’s mission.
Champions the use of respect, recognition, and praise within their department
Seeks ways to be involved in the day to day work and activities of department in a positive way.
Takes ownership and accountability of personal work contributions and self-development.
Provides timely and constructive feedback to subordinates and team members
Involves team members in designing and executing the process by which day to day work gets completed and works to remove barriers to increase effectiveness.
Works to directly identify and address morale problems within their department.
Department Goals
Recognizes the importance of using available information to make informed decisions
States assigned goals and takes personal responsibility for results
Displays awareness of the concept of waste and seeks ways to more efficiently perform their work
Uses negotiation and mediation skills
Uses information and resources to make timely and informed decisions.
Demonstrates an understanding of the goals associated with their job and can make adjustments to meet results-oriented objectives.
Demonstrates an understanding of the Company’s strategic plan and the role their department plays in its execution.
Participates as an effective team member within the organization in continuous improvement efforts.
Presents alternatives that address organization and division members important concerns and looks for win-win solutions
Empowers department team to use the information and resources available to make decisions that drive results.
Translates Company and Department objectives to specific measurable metrics and can articulate the approach necessary to achieve outcomes.
Searches for ways to identify root causes for workplace issues, eliminate waste, and improve quality of work products
Negotiates with Department Heads and other department members to address mutual issues and concerns.
Accountability and Ethics
Recognize they work in a diverse environment
Identifies and appropriately uses and maintains company resources
Understands the mission of Global Trade Logistics and seeks additional knowledge to support their role within the organization.
Discerns broader implications that affects their department and how their contributions effect their organization.
Assesses resource needs in varying situations and determines the best use of resources
Captures and applies organizational knowledge to ensure continuity and service delivery to their customers.
Understands and demonstrates commitment to placing Global Trade Logistics above self-interests.
Understands and assess the broader community serviced and the competing influences and demands within the industry.
Maximizes efficient use of resources.
Validates that organizational knowledge is accurately documented and shared with others within Department and Leadership.
Talent Management
Recognizes the importance of personal development and willing accepts coaching from immediate supervisor
Expresses authentic gratitude and understands its value
Understands delegated assignments are opportunities for self-development and team success
Understands and analyzes the connection between Department goal achievement, recruitment, and retention of staff.
Demonstrates the importance of professional development by seeking out coaching and mentoring opportunities
Embraces delegated assignments and seeks opportunities for growth
Makes recommendations on workload and staff levels.
Provides coaching and mentoring to Department members.
Acknowledges contributions and shows formal appreciation through Department and Company-Wide Recognition.
Empowers others through appropriate and challenging assignments that build employees skills and knowledge.
Utilizes best hiring practices and minimizes conscious and unconscious bias in all hiring decisions.
Strategic Planning
Knows the necessity of having a clearly communicated vision in order to align efforts.
Values the importance of taking an ownership role in ensuring vision and the strategic plan are aligned.
Recognizes the importance of change and transition to enhance performance.
Communicates a clear picture of the short and long-term vision and can relate current efforts to that vision.
Anticipates future challenges and opportunities and takes action to either mitigate or take advantage of them.
Embraces and supports leadership to facilitate change and transition.
Aware and knows department strengths, opportunities, and objectives for having short and long-term business plans.
Communicates a clear, vivid, and relatable description of where the Department and Company should be in 3, 5, and 10 years, as well as the associated challenges and opportunities.
Expresses the organization’s vision in a way that resonates with others as demonstrated by their words and actions.
Manages and encourages the process of change and transition.
Influences others to translate vision into business plans and actions in alignment with the Company’s strategic goals.