Medical Assistant
Competency-based
ONET: 31-9092.00
1
Years
170
Skills
432h
Related instructions
Classroom instruction topics
- Customer Service Professional
- Medical Office Procedures and Administration
- Introduction to Human Anatomy & Medical Terminology
- Clinical Medical Assisting
On-the-job training
- Anatomy & Physiology
- Measure and record: blood pressure
- Measure and record: temperature
- Measure and record: pulse
- Measure and record: respirations
- Measure and record: height
- Measure and record: weight
- Measure and record: length (infant)
- Measure and record: head circumference (infant)
- Measure and record: pulse oximetry
- Perform: electrocardiography
- Perform: venipuncture
- Perform: capillary puncture
- Perform: pulmonary function testing
- Perform patient screening using established protocols
- Verify the rules of medication administration: right patient
- Verify the rules of medication administration: right medication
- Verify the rules of medication administration: right dose
- Verify the rules of medication administration: right route
- Verify the rules of medication administration: right time
- Verify the rules of medication administration: right documentation
- Select proper sites for administering parenteral medication
- Administer oral medications
- Administer parenteral (excluding IV) medications
- Instruct and prepare a patient for a procedure or a treatment
- Assist provider with a patient exam
- Perform a quality control measure
- Obtain specimens and perform: CLIA waived hematology test
- Obtain specimens and perform: CLIA waived chemistry test
- Obtain specimens and perform: CLIA waived urinalysis
- Obtain specimens and perform: CLIA waived immunology test
- Obtain specimens and perform: CLIA waived microbiology test
- Produce up-to-date documentation of provider/professional level CPR
- Perform first aid procedures for: bleeding
- Perform first aid procedures for: diabetic coma or insulin shock
- Perform first aid procedures for: fractures
- Perform first aid procedures for: seizures
- Perform first aid procedures for: shock
- Perform first aid procedures for: syncope
- Incorporate critical thinking skills when performing patient assessment
- Incorporate critical thinking skills when performing patient care
- Show awareness of a patient’s concerns related to the procedure being performed
- Applied Mathematics
- Calculate proper dosages of medication for administration
- Differentiate between normal and abnormal test results
- Maintain lab test results using flow sheets
- Document on a growth chart
- Reassure a patient of the accuracy of the test results
- Infection Control
- Participate in bloodborne pathogen training
- Select appropriate barrier/personal protective equipment (PPE)
- Perform handwashing
- Prepare items for autoclaving
- Perform sterilization procedures
- Prepare a sterile field
- Perform within a sterile field
- Perform wound care
- Perform dressing change
- Demonstrate proper disposal of biohazardous material: sharps
- Demonstrate proper disposal of biohazardous material: regulated wastes
- Recognize the implications for failure to comply with Center for Disease Control (CDC) regulations in healthcare settings
- Nutrition
- Instruct a patient according to patient’s special dietary needs
- Show awareness of patient’s concerns regarding a dietary change
- Concepts of Effective Communication
- Use feedback techniques to obtain patient information including: reflection
- Use feedback techniques to obtain patient information including: restatement
- Use feedback techniques to obtain patient information including: clarification
- Respond to nonverbal communication
- Use medical terminology correctly and pronounced accurately to communicate information to providers and patients
- Coach patients regarding: office policies
- Coach patients regarding: health maintenance
- Coach patients regarding: disease prevention
- Coach patients regarding: treatment plan
- Coach patients appropriately considering: cultural diversity
- b. developmental life stage
- c. communication barriers
- Demonstrate professional telephone techniques
- Document telephone messages accurately
- Compose professional correspondence utilizing electronic technology
- Develop a current list of community resources related to patients’ healthcare needs
- Facilitate referrals to community resources in the role of a patient navigator
- Report relevant information concisely and accurately
- Demonstrate: empathy
- Demonstrate: active listening
- Demonstrate: nonverbal communication
- Demonstrate the principles of self-boundaries
- Demonstrate respect for individual diversity including: gender
- Demonstrate respect for individual diversity including: race
- Demonstrate respect for individual diversity including: religion
- Demonstrate respect for individual diversity including: age
- Demonstrate respect for individual diversity including: economic status
- Demonstrate respect for individual diversity including: appearance
- Explain to a patient the rationale for performance of a procedure
- Administrative Functions
- Manage appointment schedule using established priorities
- Schedule a patient procedure
- Create a patient’s medical record
- Organize a patient’s medical record
- File patient medical records
- Utilize an EMR
- Input patient data utilizing a practice management system
- Perform routine maintenance of administrative or clinical equipment
- Perform an inventory with documentation
- Display sensitivity when managing appointments
- Basic Practice Finances
- Perform accounts receivable procedures to patient accounts including posting: charges
- Perform accounts receivable procedures to patient accounts including posting: payments
- Perform accounts receivable procedures to patient accounts including posting: adjustments
- Prepare a bank deposit
- Obtain accurate patient billing information
- Inform a patient of financial obligations for services rendered
- Demonstrate professionalism when discussing patient's billing record
- Display sensitivity when requesting payment for services rendered
- Third Party Reimbursement
- Interpret information on an insurance card
- Verify eligibility for services including documentation
- Obtain precertification or preauthorization including documentation
- Complete an insurance claim form
- Interact professionally with third party representatives
- Display tactful behavior when communicating with medical providers regarding third party requirements
- Show sensitivity when communicating with patients regarding third party requirements
- Procedural and Diagnostic Coding
- Perform procedural coding
- Perform diagnostic coding
- Utilize medical necessity guidelines
- Utilize tactful communication skills with medical providers to ensure accurate code selection
- Legal Implications
- Locate a state’s legal scope of practice for medical assistants
- Apply HIPAA rules in regard to: privacy
- Apply HIPAA rules in regard to: release of information
- Document patient care accurately in the medical record
- Apply the Patient’s Bill of Rights as it relates to: choice of treatment
- Apply the Patient’s Bill of Rights as it relates to: consent for treatment
- Apply the Patient’s Bill of Rights as it relates to: refusal of treatment
- Perform compliance reporting based on public health statutes
- Report an illegal activity in the healthcare setting following proper protocol
- Complete an incident report related to an error in patient care
- Demonstrate sensitivity to patient rights
- Protect the integrity of the medical record
- Ethical Considerations
- Develop a plan for separation of personal and professional ethics
- Demonstrate appropriate response(s) to ethical issues
- Recognize the impact personal ethics and morals have on the delivery of healthcare
- Protective Practices
- Comply with: safety signs
- Comply with: symbols
- Comply with: labels
- Demonstrate proper use of: eyewash equipment
- Demonstrate proper use of: fire extinguishers
- Demonstrate proper use of: sharps disposal containers
- Use proper body mechanics
- Participate in a mock exposure event with documentation of specific steps
- Evaluate the work environment to identify unsafe working conditions
- Recognize the physical and emotional effects on persons involved in an emergency situation
- Participating Employer - Behavioral Competencies
- Participation in team discussions/meetings
- Focus in team discussions/meetings
- Focus during independent work
- Openness to new ideas and change
- Ability to deal with ambiguity by exploring, asking questions
- Knows when to ask for help
- Able to demonstrate effective group presentation skills
- Able to demonstrate effective one-on-one communication
- Maintains an acceptable attendance record
- Reports to work on time
- Completes assigned tasks on time
- Uses appropriate language
- Demonstrates respect for patients, co-workers and supervisors
- Demonstrates trust, honesty and integrity
- Requests and performs work assignments without prompting
- Appropriately cares for personal dress, grooming and hygiene
- Maintains a positive attitude
- Cooperates with and assists co-workers
- Follows instructions/directions
- Able to work under supervision
- Able to accept constructive feedback and criticism
- Able to follow safety rules
- Able to take care of equipment and work place
- Able to keep work area neat and clean
- Able to meet supervisor's work standards
- Able to not let personal life interfere with work
- Adheres to work policies/rules/regulations
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