Pharmacy Technician
Competency-based
ONET: 29-2052.00
1
Years
58
Skills
378h
Related instructions
Classroom instruction topics
- Pharmacy Technician Principles and Practices
- Introduction to Human Anatomy & Medical Terminology
On-the-job training
- New Hire or Pharmacy Technician Trainee
- Understand the culture - how we do things and what's important to us - as well as Service standards - what excellent service looks like and how to deliver it
- Understand key responsibilities and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
- Understand company policies, procedures and resources
- Be compliant with laws regarding: Minor Employee Work
- Be compliant with laws regarding: American with Disabilities Act
- Be compliant with laws regarding: Sale of age restricted products and money orders/money grams
- Be compliant with laws regarding: HIPAA (non-pharmacy employees)
- Be compliant with laws regarding: Third Party billing (OIG)
- Understand the value and benefits of the loyalty Program, including how to properly convey the benefits of the program to the customer
- Process basic register transactions and how to provide good customer service at the checkout
- Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
- Information Security and Confidentiality Training: Define the different types of confidential information in your workplace
- Information Security and Confidentiality Training: Understand why it is important to protect confidential information
- Information Security and Confidentiality Training: Be familiar with the best practices on safeguarding confidential information
- Information Security and Confidentiality Training: Be knowledgeable on additional security measures you can take to protect confidential information
- Information Security and Confidentiality Training: Understand your responsibilities related to the privacy and security of confidential information
- Preventing Money Laundering: Pharmacy Version: Define money laundering
- Preventing Money Laundering: Pharmacy Version: Identify and know where to communicate suspicious activity, including fraud
- Preventing Money Laundering: Pharmacy Version: Comply with company policy and limits surrounding prepaid products
- PSE/E Training: Recognize the dangers of PSE/E
- PSE/E Training: Comply with PSE/E legal requirements and pharmacy policies
- PSE/E Training: Manage the receiving, merchandising and sale of PSE/E
- PSE/E Training: Recognize and respond suspicious activity with PSE/E
- PSE/E Training: Handle challenging PSE/E situations
- PSE/E Training: Recognize the importance of the Meth Check POS system
- Pharmacy & Health Rewards: Recognize the purpose of the Loyalty Pharmacy & Health Rewards program
- Pharmacy & Health Rewards: Explain earnings and rewards for Loyalty Pharmacy & Health Rewards program to patients
- Pharmacy & Health Rewards: Enroll a customer into the Loyalty Pharmacy & Health Rewards program
- Pharmacy & Health Rewards: Explain the HIPAA Authorization to patients Refer customer questions to Loyalty /rx rewards or to the program brochure
- Pharmacy Basics
- Introduction to Pharmacy: Describe how the pharmacy workflow helps to ensure exceptional customer service and patient safety
- Introduction to Pharmacy: Explain the roles and responsibilities of each of the five workstations
- Introduction to Pharmacy: Identify the tools that you will use to manage the workflow
- Introduction to Pharmacy: Define how quality assurance is woven into each step in the prescription filling process
- Introduction to Pharmacy: Describe the queues used to manage the workflow
- Introduction to Pharmacy: Log on to the System and obtain User Credentials
- Introduction to Pharmacy: Navigate the System
- Introduction to Pharmacy: Use the information provided on the patient header and profile to process prescriptions
- Introduction to Pharmacy: Complete the steps to reprint a prescription label
- Medicare Part D - Fraud Waste & Abuse: Know what the Medicare Part D prescription drug benefit is. Describe the laws and regulations governing the benefit. Understand the areas that are at risk for fraud, waste, and abuse. Recognize your responsibility to
- Medicare Part B - Understand the basics of Medicare B. Know the expectations of Pharmacy as a Medicare Provider. Understand the expectations of you, as an employee, in processing Medicare claims. Identify available reference
- DEA and Pharmacy Regulatory Training: Policies and requirements regarding controlled substances. The importance of verifying that each prescription is valid. Ways to identify forged and altered prescriptions. Dispensing guidelines for narcotic drugs. Reco
- A. Repackaging Bulk Pharmaceuticals - Repackages liquids, tablets, capsules, etc. into specified quantities and various size containers. These operations consist of taking pharmaceuticals from bulk stock containers, filling smaller containers and making
- B. Assembling Drugs And Supplies - Assembles and packages drugs and supplies for distribution in patient bins, to wards, outpatient clinics and affiliated services. If the item is not available in the requested amount, makes necessary computations to pro
- C. Bulk Compounding - Follows standardized formulas and procedures in weighing, measuring, and mixing bulk quantities of routinely used pharmaceuticals, e.g., solutions, ointments, powders, Alcohol. Technicians must be proficient in operating such equipm
- D. Receiving, Storing And Ordering Pharchceutical Supplies - Receives supplies and checks receipts against requisitions. Checks for shortages, tampering, breakages, deterioration, and date of expiration. Selects proper storage area for pharmaceuticals,
- E. Preparing, Storing And Issuing Sterile Solutions - Prepares sterile solutions, e.g., irrigating saline solutions and tubexs, applies a knowledge of rigid aseptic techniques in the preparation and handling of such solutions, and in the sterilizing and h
- F. Assisting In The Preparation Of Intravenous Additive-Solutions - Receives physicians’ orders for the intravenous additive solutions, computes amounts of solutions and drugs to be used. Sets up amounts to be mixed, and performs a visual inspection of
- G. Setting Up Prescription And Orders For Final - Check By A Pharmacist - Reads the prescription to determine kind, strength, and dosage of drug to be dispensed. Knowledge of pharmacy dispensing requirements is important. For example, some medication may
- H. Other Duties - Identifies medication brought into the hospital by patients. Maintains Departmental Service Index. Prepares special fillings for third party billing. Maintains sanitary condition of third party billing. Maintains sanitary condition of
- Pick-up: Explain where prescriptions are stored and the steps to take when you cannot locate a prescription. Describe the procedures used when customers pick-up refrigerated or reconstituted products. Recognize and explain the importance of ensuring a pos
- Foundations of Pick-up: Perform the Pick-up procedures according to standards. Respond appropriately to customer requests. Perform basic maintenance tasks at the Pick-up workstation. Provide exceptional customer service to customers at the Pick-up worksta
- Drop-off: Accept a new prescription at Drop-off. Accept a refill prescription at Drop-off. Add a patient in the system. Edit a patient’s information in the system. Effectively manage prescription requests in the system. Recognize Third Party Plans. Iden
- Foundations of Drop-off: Explain the responsibilities of the Drop-off Workstation. Demonstrate the steps in the Drop-off interaction. Identify tasks in the Drop-off interaction that ensure quality and safety. Know the components of a valid prescription. C
- Perform the Drop-off procedures according to standards: Respond appropriately to customer requests. Perform basic maintenance tasks at the Drop-off workstation. Provide exceptional customer service to customers at the Drop-off workstation.
- Advanced Drop-off: Complete data entry for new prescriptions. Scan a prescription hardcopy. Process prescriptions with insufficient inventory. Edit a prescription. Delete, inactivate, and place prescriptions on hold. Maintain patient allergy information i
- Inventory Management: Process non-saleable returns monthly. Use the No Sales Movement Report to identify and process Warehouse returns. Access the Inventory Tracking Report. Complete all RTS procedures. Complete the Waiting Bin Physical Inventory
- Production: Identify the steps involved in Production. Explain how quality and safety are embedded into each step at Production. Process a prescription through Production. Process a prescription refill. Complete the steps to calculate drug price. Demonstr
- Advanced Patient Care Preparation: Consider the patients point of view when initiating a conversation. Proactively answer some of a patient’s asked questions. Effectively open a conversation.
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