Computer Support Specialist - Desktop Support Tech

Hybrid-based occupation
Onet code: 15-1232.00

1

Years

30

Skills

270h

Related instruction

2000h

On-the-job training
Classroom Instruction Topics
  • Network Security Fundamentals
  • IT Fundamentals
  • Computer and Hardware Maintenance
  • Operating System Maintenance
  • Network Essentials
  • Introduction to Networks
On-the-job Training
  • Total Monthly OJT Hours
    • Total Monthly OJT Hours
  • Safety Training
    • Review company policies and protocols to ensure a safe working environment.
  • Provide technical support for software maintenance or use.
    • Answer user inquiries regarding computer software or hardware operation to resolve problems.
  • Monitor computer system performance to ensure proper operation. Provide technical support for software maintenance or use.
    • Oversee the daily performance of computer systems.
  • Read documents to gather technical information.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Inspect equipment and read order sheets to prepare for delivery to users.
  • Read documents to gather technical information.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
    • Inspect equipment and read order sheets to prepare for delivery to users.
  • Collaborate with others to resolve information technology issues.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Resolve computer software problems.
    • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Install computer hardware.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Install computer hardware.
    • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Teach others to use computer equipment or hardware.
    • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Train others in computer interface or software use.
    • Develop training materials and procedures, or train users in the proper use of hardware or software.
  • Test software performance.
    • Enter commands observe system functioning to verify correct operations and detect errors.
  • Modify software programs to improve performance.
    • Modify and customize commercial programs for internal needs.
  • Test computer hardware performance.
    • Inspect equipment and read order sheets to prepare for delivery to users.
  • Document operational activities.
    • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
  • Install computer software.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Maintain computer hardware.
    • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
  • Evaluate utility of software or hardware technologies.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Provide recommendations to others about computer hardware.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Recommend changes to improve computer or information systems.
    • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
  • Collaborate with others to determine design specifications or details.
    • Confer with staff, users, and management to establish requirements for new systems or modifications.
  • Conduct research to gain information about products or processes.
    • Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  • Update knowledge about emerging industry or technology trends.
    • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
  • Participate in staffing decisions.
    • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
  • Supervise information technology personnel.
    • Hire, supervise, and direct workers engaged in special project work, problem-solving, monitoring, and installation of data communication equipment and software.
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