Pueblo Community College

On-the-job Training

• Basic Hardware
  • Demonstrate knowledge of various mobile device types, their features, and purpose.
  • Demonstrate skills required to manage and troubleshoot computer hardware and peripheral devices.
  • Demonstrate knowledge of common computer hardware and interfaces. 
  • Demonstrate skills required to troubleshoot general computer hardware issues and printer problems.
  • Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
• Basic Networking
  • Demonstrate knowledge of basic networking concepts (wired and wireless). 
  • Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access). 
• Cloud Virtualization Technologies
  • Demonstrate knowledge of cloud computing concepts, including cloud storage and security configurations.
  • Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features. 
• Operating Systems Basics
  • Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
  • Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions. 
  • Demonstrate skills required to troubleshoot Microsoft Windows operating system problems.
  • Demonstrate knowledge of important Mac OS and Linux OS desktop operating system features and their purpose.
  • Demonstrate skills required to configure, secure, and troubleshoot various operating systems Mac OS and Linux OS.
  • Demonstrate skills required to troubleshoot mobile operating systems. 
• IT Security Basics
  • Demonstrate knowledge of basic enterprise security concepts and wireless security protocols. 
  • Demonstrate skills required to perform account management, configure wireless security, and detect and remove malware on workstations and mobile devices.
  • Demonstrate skills to troubleshoot common computer security issues. 
  • Demonstrate skills required to troubleshoot application security issues. 
• General IT Operations
  • Demonstrate knowledge of ticketing systems and documentation procedures. 
  • Demonstrate knowledge of disaster recovery concepts and backup procedures.
  • Demonstrate knowledge of licensing and privacy and policy concepts, including how to address prohibited content. 23. Demonstrate knowledge of scripting languages, basic functions, and logic structures. 
• Business Acumen
  • Demonstrate a basic understanding of the employer's corporate structure and business model, including its product and services portfolio, its primary customers, and its top competitors.
• Customer Relations & Work Skills
  • Demonstrate skills to provide competent customer service using active listening and empathy during various interactions (e.g., in-person, over telephone, email, and chat) at company defined expectation level.
  • Demonstrate consistent ability to manage stress and other emotions using positive coping skills in the workplace to reduce conflict, foster collaboration, and promote overall employee workforce wellness. 
  • Demonstrate ability and skill of receiving and giving productive critical feedback.
  • Demonstrate skills required to problem-solve using critical thinking, clarifying questions, and knowing when to escalate a situation to a superior.
  • Demonstrate skills to explain complex issues to non-technical customers without jargon or blaming. 
  • Demonstrate ability to conduct oneself with integrity, professionalism, and in accordance with organization policy and procedure. 
  • Demonstrate skills to communicate with colleagues, managers, and end users effectively and clearly, in a timely manner.
  • Demonstrate ability to use language, tone of voice, and non-verbal communication to neutralize conflict in the workplace and with customers as appropriate.
  • Demonstrate skills required to collaborate effectively with team members from across the organization. 
  • Demonstrate ability to use respectful cross-cultural communication to work successfully across the organization and with diverse coworkers following the expectations and policies of the business.
  • Demonstrate knowledge required to manage time effectively, minimizing distractions to maintain productivity, prioritize work appropriately, and meet deadlines. 
  • Demonstrate ability and skill to adapt to changing organizational landscape including changes of work assignment, supervisors, policies and procedures, etc.