Information Technology Specialist - 2021
Competency-based
ONET: 15-1151.00
1
Years
29
Skills
342h
Related instructions
Classroom instruction topics
- Introduction to Information Systems (Advisory) (CIS-1A)
- Information and Communication Technology (CIS-25)
- Introduction to Business/Honors (BUS-10/10H)
- Business Communication (BUS-24)
- Applied Business and Management Ethics (BUS-47)
On-the-job training
- Occupational Skills
- Assists in monitoring server use, efficacy of data back-up and storage systems and integrity of redundant systems or technologies
- Assists in setting up, configuring and managing servers, including data and storage
- Connects devices to networks physically and using remote access technology
- Contacts outside vendors or vendor-supported help desk to solve difficult problems or procure software patches
- Demonstrates ability to use basic software, including set-up of preferred default settings, instructs other users on the basic features of standard software packages, and identifies and remedies typical faults in relevant software packages
- Establishes and sets access levels and permissions based on employees’ job roles and company policies
- Establishes secure external connections to network or desktops using secure remote access technology
- Identifies situations in which the fault must be escalated to a higher-level technology support individual, including an outside vendor
- Installs and maintains wired and wireless networks
- Installs network security software and devices and monitors system for signs of hacking, intrusion or viruses
- Installs printers on networks or individual devices
- Installs software on network or individual users’ computers, laptops or devices and sets up appropriate access controls or authorities
- Installs, launches, operates and troubleshoots software designed to facilitate presentations, web-based conferencing and audio conferencing
- Maintains and manages software licenses
- Prioritizes “tickets” or requests for help based on business need, staff hierarchy or urgency of problems
- Provides support to users during meetings, conferences or webinars
- Removes users from network, archives data and files, removes workstations and disables devices for users exiting the organization or prohibited from using IT resources
- Sets up and links audiovisual equipment, including projectors, screens, laptops, cameras and related devices
- Sets up desktop, laptop and other devices for employees
- Sets up user accounts or voice technologies or systems, including voicemail
- Sets up user identification parameters on servers
- Sets up, schedules and manages web-based or video conferences
- Sets-up email account for users and establishes storage limits and backup parameters
- Sets-up network map, employee folders and centralized data repositories
- Sets-up user identifications and passwords and implements polices regarding passwords and user/administrator permissions
- Tests equipment and software prior to use to ensure sound and video quality is acceptable
- Tests resiliency of security devices or software and monitors bandwidth utilization
- Uses FAQ’s or other job aids to troubleshoot hardware or software faults
- Uses logic to discover source of faults and recommends appropriate solutions
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Made in the USA.