Certified Nursing Assistant (CNA) (Level 4 - Mentor Specialty)
Competency-based
ONET: 31-1014.00
6
Skills
68h
Related instructions
Classroom instruction topics
- Initial training: role of mentor; communication, teamwork, interpersonal skills, adult learning, time management, etc.
- Meeting the challenges of directed adult students
- Regulatory Issues (include hiring/evaluation) and incorporating expected standards of care
- Cultural diversity and chronic/misunderstood conditions
- Dealing with confrontation and anger – advanced
- Techniques to improve positive reinforcement for successful mentoring
- Quality Improvement in healthcare, understanding data and approaches to improvements
- Case studies: The Mentor in Action
On-the-job training
- Competencies
- Functions as member of health care team and as a role model/leader
- Demonstrates clear, concise, respectful communication & interpersonal skills
- Organizational & Time Management Skills
- Demonstrates advanced knowledge in implementing care strategies & taking appropriate actions
- Demonstrates advanced skills in implementing process improvements with grasp of quality improvement approaches to problem solving and improving the workplace. Encourages input, feedback and takes appropriate actions to improve apprentice experiences and
- Understands the hiring and staff evaluation process
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