Technical Sales Representative
Competency-based
ONET: 41-4011.00
1
Years
36
Skills
320h
Related instructions
Classroom instruction topics
- Fundamentals for Success in Sales
- Foundations for Interviewing
- The Sales Playbook
- Boosting Productivity
- Navigating Professional Relationships
On-the-job training
- Conduct research and profile a market
- Develop research methodology and objectives
- Research potential new markets and assess opportunities to enter, shape or influence each market and their likely contribution to the business
- Undertake analysis of markets to determine viability of business opportunities
- Develop and prepare research reports /market positioning strategy
- Identify and access a range of information systems and databases to manage customer information
- Apply prospecting methods and develop a sales plan
- Employ prospecting methods and qualify prospects
- Develop and monitor a sales plan to achieve sales goals and quotas
- Understand the benefits of CRM and SFA in sales and marketing
- Undertake marketing activities
- Identify and evaluate marketing opportunities ensuring characteristics of products meet consumer priorities, needs and preferences
- Assess environmental factors and their impact on marketing mix
- Determine promotional strategies and develop promotional material
- Conduct digital/ e-marketing communications
- Implement marketing activities within budgetary constraints to meet legal, ethical and organizational requirements
- Develop specialized product knowledge
- Develop product knowledge relevant to the industry
- Promote products and services to stakeholders
- Convert product and service knowledge into sales strategies
- Establish and maintain networks and customer relationships
- Develop and maintain effective customer relationships and industry networks
- Develop an online presence for customer engagement
- Ensure customer rights and responsibilities are upheld
- Satisfy complex customer needs
- Manage quality customer service practices
- Maintained customer records are in accordance with organizational procedures
- Work effectively with culturally diverse colleagues, clients, and customers
- Develop and use effective communication strategies
- Present, secure and support sales
- Plan and develop a customer profile and needs analysis
- Plan and prepare a sales and presentation to match the characteristics of the target audience
- Negotiate, finalize, and close sales
- Support post-sale activities
- Deliver and monitor a service to customers
- Identify and respond to customer needs
- Deliver and build a personalized service to customers in a professional manner
- Manage and resolve customer complaints
- Support post-sale activities
- Comply with laws, regulations, standards, and policies
- Identify and interpret key provisions of relevant legislation from all levels of government that affect business operations
- Manage personal work priorities and professional development
- Organize personal work priorities in accordance with organizational requirements
- Co-ordinate and manage personal skill development
- Develop and maintain professional competence
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Made in the USA.