Computer Support Specialist - GuideStar
Competency-based
ONET: 15-1232.00
2
Years
17
Skills
913h
Related instructions
Classroom instruction topics
- Introduction to Networking
- Network Infrastructure and Documentation
- Addressing on Networks
- Addressing on Networks
- Network Protocols and Routing
- Network Cabling
- Network Cabling
- Wireless Networking
- Wireless Networking
- Virtualization and Cloud Computing
- Virtualization and Cloud Computing
- Subnets and VLANs
- Subnets and VLANs
- Network Risk Management
- Network Risk Management
- Security in Network Design
- Network Performance and Recovery
- Network Performance and Recovery
- Wide Area Networks
- Taking a Computer Apart and Putting It Back Together
- Taking a Computer Apart and Putting It Back Together
- All About Motherboards
- Supporting Processors and Upgrading Memory
- Power Supplies and Troubleshooting Computer Problems
- Power Supplies and Troubleshooting Computer Problems
- Supporting Hard Drives and Other Storage Devices
- Supporting I/O Devices
- Supporting I/O Devices
- Networking Fundamentals
- Networking Fundamentals
- Network Infrastructure and Cloud Computing
- Network Infrastructure and Cloud Computing
- Supporting Mobile Devices
- Supporting Mobile Devices
- Supporting Printers
- Supporting Printers
- It Professionals
- It Professionals
- Windows
- Windows
- Security Strategies
- Securing and Sharing Windows Resources
- Securing and Sharing Windows Resources
- Mobile Device Security
- Mobile Device Security
- Network Security and Troubleshooting
- Network Security and Troubleshooting
- Linux and Scripting
- Linux and Scripting
On-the-job training
- Provide technical support for software maintenance or use.
- Answer user inquiries regarding computer software or hardware operation to resolve problems.
- Monitor computer system performance to ensure proper operation.
- Oversee the daily performance of computer systems.
- Read documents to gather technical information.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Inspect equipment and read order sheets to prepare for delivery to users.
- Collaborate with others to resolve information technology issues.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provider technical assistance and support.
- Resolve computer software problems.
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
- Teach others to use computer equipment or hardware.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Train others in computer interface or software use.
- Develop training materials and procedures, or train users in the proper use of hardware or software.
- Test software performance.
- Enter commands and observe system functioning to verify correct operations and detect errors.
- Modify software programs to improve performance.
- Modify and customize commercial programs for internal needs.
- Document operational activities.
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
- Install computer software.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Maintain computer hardware.
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
- Evaluate utility of software or hardware technologies.
- Prepare evaluations of software or hardware and recommend improvements or upgrades.
- Provide recommendations to others about computer hardware.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Recommend changes to improve computer or information systems.
- Prepare evaluations of software or hardware, and recommend improvements or upgrades.
- Update knowledge about emerging industry or technology trends.
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.
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Made in the USA.