UP Michigan Works!

On-the-job Training

• Provide technical support for software maintenance or use.
  • Answer user inquiries regarding computer software or hardware operation to resolve problems.
• Monitor computer system performance to ensure proper operation.
  • Oversee the daily performance of computer systems.
• Read documents to gather technical information.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  • Inspect equipment and read order sheets to prepare for delivery to users.
• Collaborate with others to resolve information technology issues.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provider technical assistance and support.
• Resolve computer software problems.
  • Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
• Teach others to use computer equipment or hardware.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
• Train others in computer interface or software use.
  • Develop training materials and procedures, or train users in the proper use of hardware or software.
• Test software performance.
  • Enter commands and observe system functioning to verify correct operations and detect errors.
• Modify software programs to improve performance.
  • Modify and customize commercial programs for internal needs.
• Document operational activities.
  • Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
• Install computer software.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Maintain computer hardware.
  • Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Evaluate utility of software or hardware technologies.
  • Prepare evaluations of software or hardware and recommend improvements or upgrades.
• Provide recommendations to others about computer hardware.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Recommend changes to improve computer or information systems.
  • Prepare evaluations of software or hardware, and recommend improvements or upgrades.
• Update knowledge about emerging industry or technology trends.
  • Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software.