Hotel Associate
Hour-based
ONET: 43-4081.00
3
Years
539h
Related instructions
6000h
On-the-job training
Classroom instruction topics
- Hotel Operations
- Introduction to Hospitality Management
- Health & Safety – Handling Medical Emergencies
- Health & Safety - CPR
- Principles of Management
- Business Communications
- Front Office Procedures
- Hotel Accounting / Business Math
- Sales and Marketing - Customer Service Professional (CSCP-Level 2)
- Fundamentals of Communications
- Customer Service Professional (CSCP-Level 1)
- Microsoft Office Basics OR Software Applications for Business
- ESL OR Spanish for Hospitality
- Sanitation & Food Safety OR ServSafe certification
- Human Resource Management OR Society for Human Resource Management
- Community Service OR Hospitality Management Internship
On-the-job training
- Front Desk
- Front Services
- Housekeeping
- Reservations
- Facilities
- Sales/Convention Services/Catering
- Health Club/Recreation
- Human Resources
- Food and Beverage
- Property Specific Services
- Property Specific Services (Security)
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Made in the USA.