Computer Support Specialist
Hybrid-based
ONET: 15-1151.00
1
Years
10
Skills
714h
Related instructions
2384h
On-the-job training
Classroom instruction topics
- Intro to Computer Information Systems
- Office Ethics and Etiquette
- Microsoft Office Windows
- Operating Systems
- Principles of Information Security
- Network+
- Microsoft Windows Server Admin
- A+ Hardware
- A+ Software
- HTML Essentials
- Access Databases
- LINUX I
- Microsoft Windows Server Admin II
- Intro to Cisco Networking (CCNA I)
- Routing & Switching Essentials (CCNA II)
- Scaling Networks (CCNA III)
- Connecting Networks (CCNA IV)
On-the-job training
- General Practices - Foundations
- Demonstrate a working understanding of the organization's structure, personnel rules, responsibilities and general understanding of work ethics, interpersonal communications and related policies. Understands and practices safety procedures and rules.
- Demonstrate a working understanding of the goals, mission and vision
- General Practices - Computer Basics
- Demonstrate a working knowledge of the components of a computer and perform basic troubleshooting on communication issues within a computer.
- Demonstrate a working knowledge of the hardware components of a computer and perform basic troubleshooting on hardware related issues
- Demonstrate a working knowledge of basic networking, to allow the flow of information between multiple computers.
- General Practices - Security Basics
- Demonstrate knowledge of "best practices" in general network security
- Create a security awareness program in the organization which is used to communicate "best practices" for end users
- General Practice - Client Operating System Basics
- Install and configure client operating systems for the organization.
- Maintain and troubleshoot client operating systems for the organization.
- General Practice - Demonstrating Learned Competencies
- Utilize all of the skills taught during all of the GPs
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