Technology Apprentice
Hybrid-based
ONET: 15-1151.00
2
Years
45
Skills
1028h
Related instructions
3500h
On-the-job training
Classroom instruction topics
- Business Math
- Composition
- Associate in Applied Science: Business Management
- Business Ethics
- Principles of Property and Liability Insurance
- Fundamentals of Speech Communication
- Industrial/Organizational Psychology
- Introduction to Computer Information Systems
- Principles of Personal Insurance
- Introduction to Insurance Fundamentals
On-the-job training
- Provide Technical Assistance to Users
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Enter commands and observe system functioning to verify correct operations and detect errors
- Set up equipment fro employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities
- Inspecting equipment, structures, or materials to identify the use of errors or other problems or defects
- Develop constructive and cooperative working relationships with others, and maintaining them over time
- Resolve Computer Problems for Clients
- Refer major hardware or software problems or defective products to vendors or technicians for service
- Collaborate with others to resolve information technology issues
- Resolve computer software problems
- Provide recommendations to others about computer hardware
- Monitor and review information from materials, events, or the environment, to detect or assess problems
- Provide Client Assistance on Software and Hardware
- Develop training materials and procedures, or train users in the proper use of hardware or software
- Build and maintain training and SOP documentation
- Prepare evaluations of software or hardware, and recommend improvements or upgrades
- Modify and customize commercial programs for internal needs
- Provide technical support for software maintenance or use
- Installation and Maintenance of Operating systems, printers, word processing, electronic mail systems
- Inspect equipment and read order sheets to prepare for delivery to users
- Test software performance
- Install computer hardware
- Install computer software
- Maintain computer hardware
- Modify software programs to improve performance
- Service, repair, calibrate, regulate, fine-tune, or test machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles
- Use computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information
- Develop and Instruct on Training Materials and Procedures
- Confer with staff, users, and management to establish requirements for new systems or modifications
- Read trade magazines and technical manuals, or attend conferences and seminars to maintain knowledge of hardware and software
- Teach others to use computer equipment or hardware
- Train others in computer interface or software use
- Update knowledge about emerging industry or technology trends
- Review Technical Manuals and Provide Diagnostics
- Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems to to provide technical assistance and support
- Read documents to gather technical information
- Test computer hardware performance
- Conduct research to gain information about products or processes
- Oversee Daily Operations of Computer Systems
- Collaborate with workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software
- Monitor computer system performance to ensure proper operation
- Document operational activities
- Collaborate with others to determine design specifications or details
- Evaluate utility of software or hardware technologies
- Participate in staffing decisions
- Provide guidance and expert advice to management or other groups on technical, systems-, or process-related topics
- Developing specific goals and plans to prioritize, organize, and accomplish your work
- Provide information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
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Made in the USA.