Demonstrate knowledge of various mobile device types, their features, and purpose.
Demonstrate skills required to manage and troubleshoot computer hardware and peripheral devices.
Demonstrate knowledge of common computer hardware and interfaces.
Demonstrate skills required to troubleshoot general computer hardware issues and printer problems.
Demonstrate skills required to configure peripherals, printers, and related applications to support external hardware.
Part 2 - Basic Networking
Demonstrate knowledge of basic networking concepts (wired and wireless).
Demonstrate skills required to configure and troubleshoot device connectivity (LAN and Internet Access).
Part 3 - Cloud and Virtualization Technologies
Demonstrate knowledge of cloud computing concepts, including cloud storage and security configurations.
Demonstrate skills required to configure client-side virtualization, cloud storage applications, and file synchronization features.
Part 4 - Operating System Basics
Demonstrate knowledge of important Microsoft Windows 10 operating system features and their purpose.
Demonstrate skills required to install, configure, and secure Microsoft Windows 10 operating system versions.
Demonstrate skills required to troubleshoot Microsoft Windows operating system problems.
Demonstrate knowledge of important Mac OS and Linux OS desktop operating system features and their purpose.
Demonstrate skills required to configure, secure, and troubleshoot various operating systems Mac OS and Linux OS.
Demonstrate skills required to troubleshoot mobile operating systems.
Part 5 - IT Security Basics
Demonstrate knowledge of basic enterprise security concepts and wireless security protocols.
Demonstrate skills required to perform account management, configure wireless security, and detect and remove malware on workstations and mobile devices.
Demonstrate skills to troubleshoot common computer security issues.
Demonstrate skills required to troubleshoot application security issues.
Part 6 - General IT Operations
Demonstrate knowledge of ticketing systems and documentation procedures.
Demonstrate knowledge of disaster recovery concepts and backup procedures.
Demonstrate knowledge of licensing and privacy and policy concepts, including how to address prohibited content.
Demonstrate knowledge of scripting languages, basic functions, and logic structures.
Part 7 - Network Fundamentals
Demonstrate knowledge of the OSI model and relevant encapsulation concepts.
Demonstrate knowledge of network topologies and network types.
Demonstrate knowledge of cables, types of connectors, and the purpose for each.
Demonstrate skills required to configure a subnet and use appropriate IP addressing schemes.
Demonstrate knowledge of ports, protocols, and services, as well as their purpose.
Demonstrate knowledge of basic architecture concepts related to corporate and datacenter network environments.
Demonstrate knowledge of cloud concepts and connectivity alternatives.
Part 8 - Network Implementations
Demonstrate knowledge of network devices, their features, and placement within a network.
Demonstrate knowledge of routing technologies and concepts for bandwidth management.
Demonstrate skills required to configure and deploy Ethernet switching solutions, including VLANs.
Demonstrate skills required to deploy wireless standards configurations and technologies.
Part 9 - Network Operations
Demonstrate skills required to leverage statistics and sensors in support of network availability.
Demonstrate knowledge of organizational documents and policies.
Demonstrate knowledge of high availability and disaster recovery concepts.
Part 10 - Network Security Part 3 – Cloud and Virtualization Technologies
Demonstrate knowledge of network security concepts.
Demonstrate knowledge of types of network attacks.
Demonstrate skills required to implement network hardening techniques.
Demonstrate knowledge of remote access techniques and related security risks.
Demonstrate knowledge of physical security methods.
Part 11 - Network Troubleshooting
Demonstrate skills and best practices required to troubleshoot networking issues.
Demonstrate skills required to troubleshoot cable connectivity issues.
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