Information Technology Support Specialist COPY
Hour-based
ONET: 15-1151.00
1
Years
290h
Related instructions
411h
On-the-job training
Classroom instruction topics
- Principles of Networking
- Large Scale System Admin (Certification Class)
- Security, Authentication & Authorization
- Operating System Fundamentals
- Information Security
- Effective Documentation and Communication
- Apple Support Essentials (Certification Class)
- Automation & Scripting
- Problem Solving and Troubleshooting
- Computer Architecture
On-the-job training
- Assist Classifying and Resolving User Problems
- Classify and Resolve User Problems
- System Software Maintenance
- Network Inspection and Monitoring
- Network Tuning and Configuration
- Troubleshooting
- Documentation and Communication
- Hardware Repair and Configuration
- Application Software Install/Update/Test
- User (UAM) Security Test, Verification, Mgt
- Periodic Performance Evaluation Briefing
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Made in the USA.