Information Technology Support Specialist JPS

Hour-based
ONET: 15-1151.00

2

Years

290h

Related instructions

411h

On-the-job training
Classroom instruction topics
  • Operating System Fundamentals
  • Principles of Networking
  • Computer Architecture
  • Large Scale System Admin (Certification Class)
  • Automation & Scripting
  • Effective Documentation and Communication
  • Problem Solving and Troubleshooting
  • Information Security
  • Security, Authentication & Authorization
  • Apple Support Essentials (Certification Class)
On-the-job training
  • Assist Classifying and Resolving User Problems
  • Classify and Resolve User Problems
  • System Software Maintenance
  • Network Inspection and Monitoring
  • Network Tuning and Configuration
  • Troubleshooting
  • Documentation and Communication
  • Hardware Repair and Configuration
  • Application Software Install/Update/Test
  • User (UAM) Security Test, Verification, Mgt
  • Periodic Performance Evaluation Briefing
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Program
Headquarters location
Louisville, KY (40204)
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