Hotel Associate (Fountain Point Resort)
Competency-based
ONET: 43-4081.00
1
Years
21
Skills
377h
Related instructions
Classroom instruction topics
- Boat America
- Guest Service Agent Training
- Adult and Pediatric First Aid/CPR/AED
On-the-job training
- Greet customers, patrons, or visitors.
- Greet, register, and assign rooms to guests of hotels or motels.
- Report maintenance or equipment problems to appropriate personnel.
- Contact housekeeping or maintenance staff when guests report problems.
- Distribute materials to employees or customers.
- Issue room keys and maps. Give clear directions to rooms and cottages.
- Make travel, accommodations, or entertainment arrangements for others.
- Make and confirm reservations.
- Arrange tours, taxis, or restaurant reservations for customers.
- Verify accuracy of financial or transactional data.
- Verify customers' credit, and establish how the customer will pay for the accommodation.
- Maintain financial or account records.
- Keep records of room availability and guests' accounts, manually or using computers.
- Post charges, such as those for rooms, food, liquor, or telephone calls, to ledgers, manually or by using computers.
- Record guest comments or complaints, referring customers to managers as necessary.
- Discuss account status or activity with customers or patrons.
- Review accounts and charges with guests during the check-out process. Encourage guest to reserve a year in advance.
- Refer customers to appropriate personnel.
- Record guest comments or complaints, referring customers to managers as necessary.
- Sell merchandise and calculate costs of goods or services.
- Compute bills, collect payments, and make change for guests.
- Collect deposits, payments or fees.
- Compute bills, collect payments, and make change for guests.
- Operate communications equipment or systems.
- Transmit and receive messages, using telephones or walkie talkies.
- Discuss goods or services information with customers or patrons.
- Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment.
- Provide information to coworkers.
- Advise housekeeping staff when rooms have been vacated and are ready for cleaning.
- Prepare employee work schedules.
- Plan, schedule or supervise the work of other employees.
- Supervise high school seasonal personnel.
- Plan, schedule or supervise the work of other employees.
- Clean facilities or equipment.
- Clean and maintain lobby and common areas, such as restocking supplies, dusting, insect removal and watering plants.
- Arrange food for serving.
- Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies.
- Sort mail.
- Date-stamp, sort, and rack incoming mail and messages.
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