CVS Health Pharmacy Technician I
Competency-based
ONET: 29-2052.00
1
Years
171
Skills
720h
Related instructions
Classroom instruction topics
- Pharmacy Systems I (PHT 060)
- Pharmacology I (PHT 062)
- Pharmacology II (PHT 071)
- Pharmacy Seminar (PHT 074)
- Pharmacy Calculations (PHT 064)
- Pharmacy Systems II (PHT 070)
- Pharmacy Clinical Experience (PHT 072)
On-the-job training
- Compliance & New Hire/Clerk Rx Training
- Understand the culture at CVS -how we do things and what’s important to us- as well as CVS's Service Standards - what excellent service looks like and how to deliver it
- Understand key responsibilities of CVS Health colleagues and provides appropriate guidance for colleagues looking for the right solutions to ethical questions or issues
- Social Media Guidelines: After completing this course, you will be able to follow guidelines when using social media as a colleague of CVS Health
- Understand company policies, procedures and resources
- Comply with the CVS Health Attendance Policy
- Recognizing and Preventing Workplace Violence: -Define workplace violence, -Recognize behaviors of concern, -Identify the five steps to respond to violent events, -Utilize store culture as a tool to reduce workplace violence, -List available options to report violent incidents or report a behavior
- Be compliant with laws regarding: -Minor employee work restrictions, - Americans with Disabilities Act, -Sale of age restricted products and money orders/money grams, -HIPAA (non-pharmacy employees), -Third Party billing
- Understand the value and benefits of the Extra Care Program, including how to properly convey the benefits of the program to the customer
- Med C and D General Compliance Training: -Recognize how a compliance program operates, -Recognize how compliance program violations should be reported
- Process basic register transactions and how to provide good customer service at the checkout
- Understand the procedures for processing customer refunds and the customer skills involved in successfully managing these more complex transactions
- Information Security and Confidentiality Training: -Define the different types of confidential information in your workplace, -Understand why it is important to protect confidential information, -Be familiar with the best practices on safeguarding confidential information, -Be knowledgeable on additional security measures you can take to protect confidential information, -Understand your responsibilities related to the privacy and security of confidential information
- Preventing Money Laundering: Pharmacy Version: -Define money laundering, -Identify and know where to communicate suspicious activity, including fraud, -Comply with company policy and limits surrounding prepaid products
- DEA and Pharmacy Regulatory Training: -Policies and requirements regarding controlled substances, -The importance of verifying that each prescription is valid, -Ways to identify forged and altered prescriptions, -Dispensing guidelines for narcotic drugs, -Recordkeeping requirements for controlled substances, -Diversion and diversion trends, -How to report thefts and losses of controlled substances
- Diversity
- Unconscious Bias: -Be aware of bias and help screen out negative thought processes and stereotypes, -Understand how body language, tone, and cadence have the biggest impact on how our messages are received, -See more of the real world around us by being open to new people and experiences, -Make decisions that are based on a person's merit-relevant qualities and not their merit irrelevant qualities, -Treat people more fairly through teamwork, respect, and inclusion
- Diversity, Inclusion & You: -Understand both diversity awareness and inclusive practices, including intent versus impact, -Be aware of the impact of unconscious biases and micro-messages, -Know how the business case for diversity and inclusion affect the company’s bottom line, -Understand related laws
- Pharmacy Basics
- Introduction to Pharmacy - Describe how the CVS/pharmacy workflow helps to ensure exceptional customer service and patient safety
- Introduction to Pharmacy - Explain the roles and responsibilities of each of the five workstations
- Introduction to Pharmacy - Identify the tools that you will use to manage the workflow
- Introduction to Pharmacy - Define how quality assurance is woven into each step in the prescription filling process
- Introduction to Pharmacy - Describe the queues used to manage the workflow
- Introduction to Pharmacy - Log on to the RxConnect System and obtain User Credentials
- Introduction to Pharmacy - Navigate the RxConnect System
- Introduction to Pharmacy - Use the information provided on the patient header and profile to process prescriptions
- Introduction to Pharmacy - Complete the steps to reprint a prescription label
- Corporate Integrity Agreement – Covered Person Training - Describe the Corporate Integrity Agreement (CIA)
- Corporate Integrity Agreement – Covered Person Training - Identify the components of the CVS Caremark Compliance and Integrity Program
- Corporate Integrity Agreement – Covered Person Training - Discuss how our Code of Conduct standards should be applied in your everyday interactions
- Corporate Integrity Agreement – Covered Person Training - Explain the penalties and fines for non-compliance
- Medicare Part D – Fraud Waste and Abuse - Know what the Medicare Part D prescription drug benefit is
- Medicare Part D – Fraud Waste and Abuse - Describe the laws and regulations governing the benefit
- Medicare Part D – Fraud Waste and Abuse - Understand the areas that are at risk for fraud, waste, and abuse
- Medicare Part D – Fraud Waste and Abuse - Recognize your responsibility to report potential FWA
- Medicare Part D – Fraud Waste and Abuse - List organization and contact information
- Pharmacy Basics Workbook - Describe key information of medication stock bottle
- Pharmacy Basics Workbook - Identify various types of medication dosage forms
- Pharmacy Basics Workbook - Recognize the elements of prescription labels
- Pharmacy Basics Workbook - Recognize medication schedules
- Pharmacy Basics Workbook - Complete Action Notes correctly
- Pharmacy Basics Workbook - Identify communication vehicles used in the pharmacy
- Foundations of Pharmacy - Demonstrate a deeper understanding of the skills and knowledge taught in previous Pharmacy Basic courses
- Foundations of Pharmacy - Demonstrate positive and effective communication skills
- Foundations of Pharmacy - Demonstrate extraordinary customer service techniques
- Foundations of Pharmacy - Identify and apply quality and safety procedures
- Pick-up
- Introduction to Pick-up - Identify the steps involved in the pick-up interaction
- Introduction to Pick-up - Explain where prescriptions are stored and the steps to take when you cannot locate a prescription
- Introduction to Pick-up - Describe the procedures used when customers pick-up refrigerated or reconstituted products
- Introduction to Pick-up - Recognize and explain the importance of ensuring a positive interaction at Pick-up
- Introduction to Pick-up - Complete the steps to check a prescription’s current status
- Foundations of Pick-up - Demonstrate the steps in the Pick-up interaction and make the Offer to Counsel
- Foundations of Pick-up - Determine which customer questions you can address and which you need to refer to a Pharmacist
- Foundations of Pick-up - Address problems when dealing with difficult customers questions
- Foundations of Pick-up - Locate over-the-counter (OTC) items
- Foundations of Pick-up - Effectively assist customers who are waiting for prescriptions
- Foundations of Pick-up - Identify the procedure for handling restricted products
- Pick-up on-the-job learning - Perform the Pick-up procedures according to CVS standards
- Respond appropriately to customer requests
- Perform basic maintenance tasks at the Pick-up workstation
- Provide exceptional customer service to customers at the Pick-up workstation
- Drive-Thru
- Introduction to Drive-thru - Assist a customer who is picking up a prescription order at Drive-thru
- Accept new prescription at Drive-thru
- Accept refill prescription at Drive-thru
- Production
- Introduction to Production - Identify the steps involved in Production
- Introduction to Production - Explain how quality and safety are embedded into each step at Production
- Introduction to Production - Process a prescription through Production
- Introduction to Production - Process a prescription refill
- Introduction to Production - Complete the steps to calculate drug price
- Foundations of Production - Demonstrate a understanding of the Production workflow and why each step is important
- Foundations of Production - Demonstrate counting best practices, including working with penicillin and sulfa products
- Foundations of Production - Demonstrate proper labeling and prescription assembly tasks
- Foundations of Production - Recognize reconstitutables and demonstrate an awareness of basic preparations
- Foundations of Production - Complete electronic action notes to ensure proper and complete information is conveyed to customers
- Foundations of Production - Provide exceptional service skills when assisting customers on the telephone
- ScriptPro Overview for New Hires - Differentiate between Specialist and General user job responsibilities
- ScriptPro Overview for New Hires - Recognize the purpose and general uses of ScriptPro
- ScriptPro Overview for New Hires - Demonstrate ability to locate and interpret data on ScriptPro software
- ScriptPro Overview for New Hires - Verify automatically dispensed prescriptions using ScriptPro
- ScriptPro Overview for New Hires - Perform manual robot operations
- ScriptPro Overview for New Hires - Process exceptions from the Pending Work List
- ScriptPro Overview for New Hires - Perform basic maintenance tasks with the ScriptPro robot
- Production on-the-job learning - Perform the production procedures according to CVS standards
- Production on-the-job learning - Satisfy customer refill requests
- Production on-the-job learning - Respond to customer questions or refer as appropriate
- Production on-the-job learning - Perform basic maintenance tasks at the production workstation
- Production on-the-job learning - Provide exceptional customer service to customers on the telephone while at the production workstation
- Inventory Management
- Introduction to Inventory Management - Identify inventory management processes at CVS/pharmacy
- Introduction to Inventory Management - Identify the tools and resources available to support pharmacy staff in completing inventory management tasks
- Introduction to Inventory Management - Explain how inventory management practices contribute to order accuracy and patient satisfaction
- Introduction to Inventory Management - Describe how daily Cycle Counting contributes to improved accuracy of Balance on Hand (BOH)
- Introduction to Inventory Management - Identify methods of preparing the pharmacy for Out of Stock scans
- Introduction to Inventory Management - Identify tasks that are included as part of label maintenance
- Introduction to Inventory Management - Describe the process of reviewing a Warehouse order
- Introduction to Inventory Management - Describe the process of reviewing and completing an Outside Vender order
- Foundations of Inventory Management - Explain key inventory management terms and processes as described in the Introduction to Inventory Management web-based course
- Foundations of Inventory Management - Differentiate between System Generated and Store Initiated Cycle Counts
- Foundations of Inventory Management - Recognize when there is a need for a Store Initiated Cycle Count
- Foundations of Inventory Management - Describe the processes involved in preparing the pharmacy for an Out of Stock Scan
- Foundations of Inventory Management - Analyze order reports for both Warehouse and Outside Vendor (OV) orders
- Foundations of Inventory Management - Identify reasons to modify Balance on Order (BOO) for both Warehouse and OV orders
- Foundations of Inventory Management - Describe the process of checking in both Warehouse and OV deliveries
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Complete a Cycle Count
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Complete an Out of Stock Scan
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Review the AIMRx Order Detail report
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Complete an Outside Vendor order
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Receive a CVS Warehouse deliver
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Receive an Outside Vendor delivery
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Receive a Drop Shipment
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Process the new items report
- Inventory Management on-the-job learning and Outside Vendor Orders - Practice - Process the discontinued items report
- Drop-Off
- Introduction to Drop-off - Accept a new prescription at Drop-off
- Introduction to Drop-off - Accept a refill prescription at Drop-off
- Introduction to Drop-off - Add a patient in the RxConnect system
- Introduction to Drop-off - Edit a patient’s information in the RxConnect system
- Introduction to Drop-off - Effectively manage prescription requests in the RxConnect system
- Third Party Plans and Cards - Recognize Third Party Plans
- Third Party Plans and Cards - Identify the basics of billing federal/state funded Third Party Plans
- Third Party Plans and Cards - Recognize the components of Third Party Cards
- Medicare Part B - Understand the basics of Medicare B
- Medicare Part B - Know the expectations of CVS as a Medicare Provider
- Medicare Part B - Understand the expectations of you, as an employee, in processing Medicare claims
- Medicare Part B - Identify available references
- Foundations of Drop-off - Explain the responsibilities of the Drop-off Workstation
- Foundations of Drop-off - Demonstrate the steps in the Drop-off interaction
- Foundations of Drop-off - Identify tasks in the Drop-off interaction that ensure quality and safety
- Foundations of Drop-off - Know the components of a valid prescription
- Foundations of Drop-off - Convert equivalent measurements for inhalers, ear and eye drops, insulin, and liquids
- Foundations of Drop-off - Discuss the regulations that affect controlled substances
- Foundations of Drop-off - Identify and process compound prescriptions
- Foundations of Drop-off - Review the Customer Service Initiative (CSI) and how it benefits our patients
- Foundations of Drop-off - Know the benefits of flavoring medications for our patients and how to promote
- Foundations of Drop-off - Identify common types of Third Party rejections and the correct action to take to resolve the rejection
- Foundations of Drop-off - Resolve Third Party rejections while communicating with customers
- Foundations of Drop-off - Recognize unique Third Party Plans, such as Medicaid, Medicare Parts B and D, and know the requirements for processing claims through these plans
- Foundations of Drop-off - Perform Drop-off Best Practices
- Advanced Drop-off - Complete data entry for new prescriptions
- Advanced Drop-off - Scan a prescription hardcopy
- Advanced Drop-off - Process prescriptions with insufficient inventory
- Advanced Drop-off - Edit a prescription
- Advanced Drop-off - Delete, inactivate, and place prescriptions on hold
- Advanced Drop-off - Maintain patient allergy information in the pharmacy computer system
- Advanced Drop-off - Interpret prescriptions and quantity dispensed, including Dispense as Written (DAW) codes
- Advanced Drop-off - Know what Coordination of Benefits is and how to apply it in the pharmacy
- DEA and Pharmacy Regulatory Training - Policies and requirements regarding controlled substances
- DEA and Pharmacy Regulatory Training - The importance of verifying that each prescription is valid
- DEA and Pharmacy Regulatory Training - Ways to identify forged and altered prescriptions
- DEA and Pharmacy Regulatory Training - Dispensing guidelines for narcotic drugs
- DEA and Pharmacy Regulatory Training - Recordkeeping requirements for controlled substances
- DEA and Pharmacy Regulatory Training - Diversion and diversion trends
- DEA and Pharmacy Regulatory Training - How to report thefts and losses of controlled substances
- Drop-off on-the-job learning - Perform the Drop-off procedures according to CVS standards
- Drop-off on-the-job learning -Respond appropriately to customer requests
- Drop-off on-the-job learning -Perform basic maintenance tasks at the Drop-off workstation
- Drop-off on-the-job learning -Provide exceptional customer service to customers at the Drop-off workstation
- Inventory Management Advanced
- Waiting Bin Maintenance - Complete daily Return to Stock (RTS)
- Waiting Bin Maintenance - Complete monthly Waiting Bin Physical Inventory
- Advanced Inventory Management - Perform Overstock Returns
- Advanced Inventory Management - Perform Capital returns (outdates, damages and recalls)
- Advanced Inventory Management - Perform Inter-store Medication Transfer
- ScriptPro Procedures for Specialists - Recognize the importance of the Specialist responsibilities
- ScriptPro Procedures for Specialists - Identify location of ScriptPro door keys and restrict access to Specialists only
- ScriptPro Procedures for Specialists - Maintain accurate level of operator credentials for all pharmacy staff in ScriptPro
- ScriptPro Procedures for Specialists - Identify replenishment and RTS procedures that only a Specialists is authorized to perform
- ScriptPro Procedures for Specialists - Maintain cells and various hardware components within ScriptPro cabinet
- Advanced Inventory Management on-the-job learning - Process non-saleable returns monthly
- Advanced Inventory Management on-the-job learning - Use the No Sales Movement Report to identify and process Warehouse returns
- Advanced Inventory Management on-the-job learning - Access the Inventory Tracking Report
- Advanced Inventory Management on-the-job learning - Complete all RTS procedures
- Advanced Inventory Management on-the-job learning - Complete the Waiting Bin Physical Inventory
- Advanced Patient Care Preparation
- Opening an Effective Patient Care Conversation - Consider the patients point of view when initiating a conversation
- Opening an Effective Patient Care Conversation - Proactively answer some of a patient’s asked questions
- Opening an Effective Patient Care Conversation - Effectively open a conversation
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